Michelyne Chavez is a Sr. Principal Analyst on Gartner’s Communications Business and Technology Insights team, specializing in advising Heads of Communications on change communications. Her insights also focus on executive communications and reputation management, with her most recent research addressing the challenge of managing reputation amid truth decay. Michelyne has led projects in the areas of the employer brand and change communications.
Previously, Michelyne worked on the Customer Service and Support Business and Technology Insights team where she authored publications on building a long-term work-from-home strategy, modernizing quality assurance programs, and improving the customer experience (CX). Prior to Gartner, Michelyne worked at Georgetown University and Hills & Company International Consultants.
M.A., Conflict Resolution, Georgetown University
Graduate Certificate in Latin American Studies, Georgetown University
B.S.F.S., Culture and Politics, Georgetown University
Change communications