Priyanka Shukla is a Senior Principal Analyst in Gartner's CIO Financial Services Business and Technology Insights team in India. She advises senior banking and investment services leaders on their key priorities, focusing on both technology and business issues. Her coverage areas include key industry trends, AI and Generative AI strategy and use cases, and digital customer experience.
Prior to joining Gartner, Priyanka worked as a treasury analyst at IBM, Singapore, responsible for counterparty risk management and evaluating and managing funding requirements in the APAC region. She also worked in software design and development, primarily focusing on building banking software.
IBM, Treasury Analyst, 2 years
Amdocs, Senior Subject Matter Expert, 2 years
3i-Infotech Ltd, Software Engineer, 2 years
Product Strategy and Go-to-Market Execution in Industries
Banking and Investment Services Industries Technology Insights
PhD, Corporate Strategy and Policy, IIM Bangalore
B. Tech, Computer Science and Engineering, IIIT Kolkata
AI in Banking and Investment Services
Generative AI Deployment
Banking and Investment Services Trends
Digital Customer Experience