Gartner Expert

Quintin Casper

Principal Analyst

IT contract negotiations analyst specializing in Cloud/SaaS proposal review, covering pricing analysis, pricing models/metrics, terms & conditions, vendor tactics, leverage factors, and negotiation strategy.

Vendor-specific coverage: Salesforce (including CRM, Agentforce, and Data 360 products and other Salesforce entities such as Tableau, MuleSoft, Marketing Cloud, Slack, and Heroku), and the HCM vendor Workday.

Vendor-agnostic coverage: I cover Cloud MSA & SLA terms & conditions, negotiation strategy, and best practices for nearly any cloud vendor, including AI deals.

-Practice: Software & Cloud Negotiation.

-Sourcing, Procurement, & Vendor Management group (Supply Chain & Procurement).

Previous experience

Previously worked with Minuteman III ICBM Nuclear Warheads, overseeing security for over 150 ICBMs. My military skillset in risk assessment and threat mitigation translates perfectly to identifying risks and problems within software contract commercial terms & conditions and finding ways to mitigate those risks.

Professional background

US Air Force, Response Force Leader/Flight Security Controller, 5 years

Areas of coverage
  • IT Contracts Negotiations

Education

Shawnee State University

BA Sociology

Double Minor: Social Work, Criminology

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Top Issues That I Help Clients Address

01

Salesforce Pricing, Ts&Cs, Negotiations, Proposal Review

02

Workday Pricing, Ts&Cs, Negotiations, Proposal Review

03

MuleSoft Pricing, Ts&Cs, Negotiations, Proposal Review

04

SaaS contract negotiation best practices

05

SaaS MSA/SLA Terms and Conditions (Vendor & Product Agnostic Review)