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Gartner Expert
Tom Cipolla
VP Analyst, KI Leader
Tom Cipolla is a Senior Director Analyst in the Digital Workplace Infrastructure and Operations team. Tom helps clients with their endpoint, application and mobility management strategies to achieve compliance, security, and velocity.
Tom's coverage also includes workplace support strategies for the hybrid and distributed workforce as well as tools that improve the support experience and increase the effectiveness of IT support. In addition, Tom also covers strategies and platforms to manage the organization's SaaS portfolio (SaaS Management Platforms) and democratized delivery models for SaaS applications.
Previous experience
Tom has previously led several End User Computing teams and has over 20 years of Financial Services experience. He has deep knowledge of IT systems compliance with regulatory and cybersecurity requirements associated with the industry.
Most recently, he led the technology enablement and workplace response to the challenges presented by COVID-19, including pivoting the enterprise to support a fully remote workforce and adapting the design to support the hybrid workforce of the future.
Professional background
LPL Financial, Senior Vice President, Home Office Technology, 3 years
TIAA, Director, End User Platforms & Unified Communications, 6 years
Wells Fargo, Messaging and Mobile Engineering, 8 years
Areas of coverage
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Digital Workplace Infrastructure and IT Operations
Education
M.B.A., East Carolina University
B.S., Business Administration, State University of New York
Top Issues That I Help Clients Address
Digital Workplace Operations Strategy
Digital Employee Experience (DEX)
SaaS Management Platforms and strategies
Mobile Device Management (MDM and MAM)
Patching and device management