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Gartner Expert
Tyler Cheney
Director Analyst
At Gartner, it's my job to provide quality content to industry professionals in the IT field. My areas of focus are IT Automation, AI Ops, DevOps, and ITSM in general.
Previous experience
For most of my professional career, I've lead teams of developers in building automation systems for resolving IT incidents. This includes data analytics, application integrations, and software development in service areas such as Network, Windows, Linux, Database, and Storage.
Professional background
AIG, Sr. Automation Engineer, 2 years
GDT, Principle Consultant, 4 years
IPsoft, Automation Engineer, 2 years
Areas of coverage
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IT Operations and Cloud Management for Technical Professionals
Education
Bachelor of Science, Petroleum Engineering, University of Texas at Austin
Top Issues That I Help Clients Address
How to implement automation to resolve IT incidents.
How to build and maintain a system that supports IT automation.
Best practices for implementing a CMDB.
How to maximize the benefits from ITSM modules in ServiceNow.
Best practices for monitoring IT systems.