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Gartner Expert
Vatsal Sharma
Director Analyst
Vatsal Sharma is a Director Analyst in the Banking team at Gartner. Mr. Sharma advises senior executives on their automation (RPA, low code, IDP, OCR etc.), AI and Gen AI strategy including use-case prioritization, KPIs/metrics, stakeholder management and addressing strategic challenges as clients scale up their hyperautomation efforts. His coverage also includes key industry trends and developments in financial crime across KYC/KYB (for onboarding, lending etc.), AI enabled fraud, digital identity management, digital wallets (including portable identity solutions) from a banking perspective.
Previous experience
Mr. Sharma has more than 17 years of Management Consulting, Research and Advisory experience. Prior to joining Gartner, he was a Senior Consultant at Ernst & Young LLP, New York, where he advised clients on their digital transformation strategy.
Professional background
Ernst & Young , Senior Consultant, 3 years
Evalueserve, Senior Business Analyst, 4 years
Areas of coverage
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Industry Markets for Tech Providers
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Create Tech Solutions for the Banking and Investment Services Industries
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Financial Services Industry Business Insights
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Banking Industry Technology Insights
Education
MBA, Georgetown University, Washington DC
Aeronautical Engineering, PEC, India
Top Issues That I Help Clients Address
Prioritize automation, AI and Gen AI use cases that align with key business goals (productivity, revenue, risk and customer experience))
Enterprise-wide scaling of automation initiatives in banks
Track automation progress with the right set of KPIs and metrics in financial services
Know your customer (KYC) and Know your business (KYB) trends, challenges and opportunities
Portable digital identity, decentralized identity solutions and evolution of digital wallets in financial services