Gartner delivers actionable, objective business and technology insights to executives and their teams. In service to our clients, we accept information broadly across vendors and technology service providers (TSPs).
This page outlines how we engage with TSPs to ensure our insights are complete, unbiased and robust. When an organization shares information with Gartner, here are a few elements to be mindful of:
Our analysts develop their viewpoints without influence, stating the facts as they see them. To ensure analytical independence, accuracy and integrity, Gartner maintains a Code of Conduct that describes our core values and the boundaries our analysts and associates are required to observe.
Gartner does not sell technology, nor do we implement technology solutions or projects. We operate independently, with proven research methodologies refined over decades. This means our analysts and consultants are unbiased, providing insights and guidance our clients can trust.
Our business and technology insights come from a combination of expert-led, practitioner-sourced and data-driven research models. The insights are delivered in actionable, consumable ways through proprietary methodologies, including Gartner Score, Magic Quadrants, Hype Cycles and more.
Gartner insights are free from external influence or interference, and our associates who create content cannot invest in firms in their coverage areas. The Office of the Ombuds reviews claims of bias, unfairness or inaccuracy.
An ombuds safeguards methods, ethics and standards and is a facilitator of disputes. Gartner is the only business and technology insights organization of its kind with an internal Office of the Ombuds. For questions about our policies or to report a concern, please contact +1 203 316 3334 or ombuds@gartner.com or submit them here.
There are several ways that vendors can work with Gartner, regardless of client status.
Expert Interactions With Vendors
Peer Insights Voice of the Customer Calendar
Treatment of Company and Product Names in Gartner Insights
