Gartner Research

Hype Cycle for Digital Workplace Applications, 2024

Published: 10 July 2024

Summary

2024 has been a critical year for digital workplace application leaders, as the focus on hybrid and remote work ebbs and the need for a strategic concentration on everyday AI rises. This Hype Cycle highlights the 36 most important developments impacting the future of digital workplace applications.

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What You Need to Know

Workforce digital dexterity is perhaps the single greatest factor determining the prosperity of an organization through 2030. After ensuring the success of organizations during the COVID-19 pandemic with extensive remote work support, the digital workplace is now speeding into the “era of everyday AI,” and the changes to this Hype Cycle reflect that transition.The expansive nature of this Hype Cycle not only demonstrates the vast opportunity for adding value to the digital employee experience, but also reflects the challenge to the digital workplace team, which is often underfunded and understaffed, and lacks the skill set to

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Analysts:

Matt Cain,  Jim Murphy

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Gartner Hype Cycle: Understanding the pitfalls and opportunities of innovations

How does a Gartner Hype Cycle™ report work?

A Gartner Hype Cycle provides an objective map that helps you understand the real risks and opportunities of innovation, so you can avoid adopting something too early, giving up too soon, adopting too late or hanging on too long. Every Hype Cycle includes five phases:

The Innovation Trigger starts when an event, like a technological breakthrough or a product launch, gets people talking.

The Peak of Inflated Expectations is when product usage increases, but there’s still more hype than proof that the innovation can deliver what you need.

The Trough of Disillusionment happens when the original excitement wears off and early adopters report performance issues and low ROI.

The Slope of Enlightenment occurs when early adopters see initial benefits and others start to understand how to adapt the innovation to their organizations.

The Plateau of Productivity marks the point at which more users see real-world benefits and the innovation goes mainstream.

The Hype Cycle is more than just a diagram. You also get:
Evidence-backed insights

Hype Cycles tap into deep research, surveys and conversations with technology suppliers and Gartner clients.

An analysis of objective and value

The y-axis measures expectations. The x-axis relates them to the proven value of that innovation over time.

A long-term view

It often takes between three and five years for an innovation to move through the Hype Cycle, but some fall off along the way.

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