Published: 13 January 2026
The DTBCS market is increasingly driven by integrated, interdependent actions and initiatives, rather than by layers of the traditional technology stack. Here, we evaluate the capabilities of 17 service providers against four defined use cases, helping heads of IT sourcing and procurement identify the service provider that best matches their requirements.
Gartner Critical Capabilities research complements Gartner Magic Quadrant™ analyses by offering deeper insights into products and services provided by multiple vendors in specific markets, focusing on how well each product meets detailed functional requirements rather than on the vendors’ overall market positioning.
For more information, see the FAQ on How Products and Services Are Evaluated in Gartner Critical Capabilities or visit the Gartner Critical Capabilities methodology page.
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