Aditya Sawant is a Senior Principal, Analyst within Gartner for Technical Professionals (GTP) CRM practice. Aditya's research is mainly focused on Salesforce (primary) and CRMNEXT (secondary) and he helps Gartner clients with their CRM evaluation, Digital Transformation, Implementation & Migration initiatives.
Mr. Sawant provides expert advice and research in the following areas Salesforce Data Cloud, Salesforce Agentforce, Sales Cloud, Service Cloud, Pardot, FSL, Community Cloud, Quip, Customer Surveys, Consumer Goods Cloud. He talks about the Platform Architecture of Salesforce and how it supports the technology model for their organizations. For the BUSINESSNEXT vendor (formerly known as CRMNEXT) he covers their platform offerings. He focuses on how MDM and CRM can co-exist along with how a CDP tool compliments the CRM Architecture. He even helps CRM Architects help with upskilling on the essential skills required by them.
Prior to joining Gartner, Aditya worked extensively in Technology Consulting. He last worked with Salesforce as a Pre-Sales Solutions Consultant for the Middle East market covering CPG, Retail and Freezones verticals and was a Trusted Digital Advisor for many multi-million-dollar digital transformation initiatives of companies. He wore multiple hats at CRMNEXT focusing on the Sales and Service pre-sales and implementation initiatives for customers. He was also part of the Application Development Team at Tech Mahindra for their Mainframes technology project.
CRMNEXT, Senior Solutions Consultant, 3 years
Salesforce, Presales Solution Consultant, 4 years
Tech Mahindra, IT Analyst, 3 years
CRM and Enterprise Applications for Technical Professionals
Masters in Digital Innovation from UCD Smurfit Business School, Dublin, Ireland.
Bachelor's of Computer Engineering - University of Mumbai
CRM Strategy, such as: How to select your best CRM vendor. How to manage different CRM technologies in your organization.
Salesforce Application Ecosystem - What is good and not good for you
Agentic and Generative AI for your Salesforce CRM with Einstein and Agentforce
Improve CRM and Customer Data with MDM and CDP tools
Salesforce Experience Cloud and some Industry Clouds like CG, FSC, Manufacturing & Public Sector.