Alexandre Oddos is a VP analyst providing insight covering customer experience, customer service and support, Electronic invoicing and Tech CEOs practice. Customer Services and Support covers CCI & CCaas, Customer Engagement Center, Digital Services, Workforce Engagement Management, and Field service management.
I spent 8 years as the CEO of a Ccaas software company, I also spent 10y years at Microsoft leading the service organization practice and Microsoft Dynamics sales and support. My skill coverage includes general management, sales, marketing, operations, support, services. This implies also P&L management, strategy orchestration, 3 year business plan, M&A and talent management
LDCT, CEO, 6 years
Microsoft, Managing director business application (CRM-ERP), 10 years
Vocalcom, Deputy CEO, 8 years
Craft World-Class Product Strategies
Procurement Digital Transformation
Technology Buying Dynamics
Business Buyer Insights
Excel at Product Creation and Delivery
Bachelor of Engineering in Electronics from Coventry University
Top trends in Customer Service and support?
Tech CEO with private equity as shareholders
e-invoicing strategy
Pricing and packaging
managing customer retention & growth