Alexandre Oddos is a VP analyst providing insight covering customer experience in customer service and support around buyers behavior insights, Tech CEOs practice and electronic invoicing. This ranges across vendors and end user customers on how to greatly orchestrate this. Customer Services and Support covers CCI & CCaas, Customer Engagement Center, Digital Services, Workforce Engagement Management, Fiels services management.
I was the deputy CEO in charge of globally orchestrating activities for all our international regions covering, sales, marketing, operations, support, services. This implied also full P&L management, strategy, 3 year business plan, and making sure the company was orchestrating its activities to be aligned with Shareholders strategy. (ie: cloud)
LDCT, CEO, 2 years
Microsoft, Managing director business application (CRM-ERP), 8 years
Vocalcom, Deputy CEO, 7 years
Corporate Development and Growth Strategy for Tech CEOs
Craft World-Class Product Strategies
Refine Tech Marketing Approaches
Technology Buying Dynamics
Business Buyer Insights
Bachelor of Engineering in Electronics from Coventry University
Top trends in Customer Service and support?
Tech CEO with private equity as shareholders
Product lifecycle management
Pricing and packaging
managing customer retention & growth