Amresh Nandan, Ph.D., is a Distinguished Vice President Analyst and Gartner Fellow in CIO & Industries Research group. Dr. Nandan covers Communications Service Provider (CSP) industry and specializes in research for CSP technology strategy and CSP CIO / CTO / CTIO priorities. His coverage includes areas such as technology strategy for CSPs, modernization of CSP operations, enterprise architecture (BSS and OSS), service fulfilment and assurance and customer experience. His research and advice are aimed at identifying and applying technologies, products and practices for simplification, competitiveness and digital transformation.
Dr. Nandan joined Gartner research after 17 years of experience in consulting, development of platform strategies, product management, OSS platforms development and technology implementation for CSPs. He has worked in multiple leadership roles at telecom business unit of TCS, where he led consulting engagements and developed platforms for managing devices, configurations and faults. His extensive work on CEM developed into consulting frameworks. Besides the CSP industry, he has experience consulting in the product engineering space for technology providers in the telecom industry.
His academic research focused on strategic response to regulation by telecom service providers, where he studied the impact of firms' participation in regulatory processes, their strategic posture toward regulation, resultant operational models and information flow on the competitiveness of firms.
Tata Consultancy Services (TCS), Managing Partner (CSP Advisory), 17 years
Communications Industry Technology Insights
Technology Market Essentials
Create Tech Solutions for the Communications Industry
Communications Industry Strategy and Go-to-Market
Ph.D., Business Administration (Strategic Management), Aligarh Muslim University, India
Advanced Diploma, Management (Marketing), AIMA-CME, New Delhi
B.E., Electronics Engineering, University of Allahabad, India
Planning and Executing Strategic Transformation Programs, BSS and OSS Transformation
Digital Transformation Challenges, Digital Operations KPIs, IT Spend in CSPs
Changes in technology and architecture for transformation, CTIO Strategy, TechCo, Autonomous Networks, Autonomous Operations
Challenges in developing platform strategies, BSS and OSS Platforms, Digital Brands BSS