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Gartner Expert
Anthony Mullen
VP Analyst
Anthony Mullen leads the AI agenda across Gartner.
He covers AI with specialisation in Natural Language Technologies such as speech to text, text mining, search, conversational AI and natural language generation. Current research is around multiagent systems and simulation.
Previous experience
Mr. Mullen's work has been with Fortune 500 organizations, supporting them from research, ideas generation and prototyping through to development and deployment of innovative products, architecture and services.
During his career, he has been instrumental in delivering a number of industry firsts across telecom, media, social and wearables technology.
Recently, he worked with a data science team exploring machine learning, big data, analytics and AI techniques to unlock answers to complex problems in areas like customer journeys, mobility, smart cities, wearables, health, automotive and retail.
Professional background
Forrester Research, Senior Analyst for Emerging Technology, 3 years
Global telecom and media companies, Mobile and Innovation Consultant, 20 years
Profusion - Data Science Consultancy, Practice Lead - R&D and Consulting, 1 years
Areas of coverage
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Data Management Solutions
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Artificial Intelligence
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Customer Service and Support Technology
Education
Honors Degree in Computer Science
Top Issues That I Help Clients Address
How to understand and apply AI effectively
Strategy and tactics for Artificial Intelligence
How to develop information architecture to support language automation
What is the vendor landscape for Natural Language Technologies
How to apply simulation approaches to enterprise architecture and solutions