Gartner Expert

Balaji Abbabatulla

VP Analyst

Balaji Abbabatulla helps Chief Supply Chain Officers manage the transition to the next-generation of supply chain management powered by AI technologies and supply chain orchestration platforms. He helps CSCO's define and refine their technology strategy and develop strategic relationships with software providers to partner them in their multi-phase, transformation journey.

Mr. Abbabatulla's research on next-gen supply chain capabilities such as supply chain orchestration platforms, using AI Agents, helps CSCO's plan their investments in an incremental, phased manner to fulfill short term goals and long term objectives. His insights on extensible, composable software architecture helps CSCOs define an elastic, AI-native technology stack that is designed to overcome business uncertainities such as global tariff uncertainities, unanticipated techno-nationalistic restrictions and supply chain network disruptions.

Mr. Abbabatulla's research on supply chain networks and ecosystems helps CSCOs adopt new business models enabling them to transition to a trusted, network-centric supply chain from the traditional buyer-centric supply chain. His research on combinatorial technologies involving blockchain, GenAI, classic AI and Agentic AI helps CSCOs to blend the most appropriate technologies to support this transition.

Previous experience

Before joining Gartner, Mr. Abbabatulla developed an invoice automation software platform as a startup and helped a Supply Chain software vendor migrate to a cloud architecture. Prior to this, he scaled the Product Engineering Services business of a global software services company in U.K. and Europe. He started his career in Automotive and Textiles manufacturing industries before shifting to software in the year 2000.

Professional background

Arvind Mills , Global Account & Product Manager, 4 years

Ashok Leyland, Production Planning & Control, 3 years

Btronix , Company Director, 4 years

Future Software, Business Development - Europe, 3 years

Mindtree , Head of Product Engineering Services - UK & Europe, 9 years

Areas of coverage
  • Supply Chain Transformation

  • Supply Chain Leadership

  • Select and Orchestrate AI Platforms and Technologies

  • Build, Engineer and Implement AI Initiatives

  • Digital Supply Chain Value Realization

Education

Post Graduate Diploma, Management, Indian Institute of Management, Bangalore, India

Bachelor's Degree, Engineering, National Institute of Technology, Jamshedpur, India

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Top Issues That I Help Clients Address

01

AI strategy for Chief Supply Chain Officers

02

Supply Chain orchestration, Procurement Orchestration, Logistics Orchestration, and Production Orchestration software platforms

03

Business impact of combinatorial technologies such as blockchain, classic AI, generative AI on supply chain management

04

Transitioning from buyer-centric supply chains to network-centric supply chain

05

Partnering with supply chain software providers for a multi-phase transformation journey