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Gartner Expert
Brian Doherty
VP Analyst, KI Leader
Brian Doherty is a Vice President Analyst with Gartner's Tech Product Manager team within the Technology and Service Providers research unit. Mr. Doherty's research deals with product management across various technology domains, with a special focus on communications and collaboration markets such as CPaaS, video platforms (VPaaS), CCaaS, digital customer service, meeting solutions, meeting room systems and UCaaS; agile principles and practices; and building physical devices.
Previous experience
Prior to joining Gartner, Mr. Doherty was Director of Engineering for endpoint software in Cisco Systems' Unified Communications Technology Group (UCTG). He led software development for Cisco's IP phones, including the best-selling 78xx and 88xx series, where he and his team migrated classic on premise endpoint software to be deployable as a cloud based service using a DevOps model. Previously within Cisco, he led hardware and software development for Cisco's award winning DX line of desktop telepresence devices, combining low latency 1080p bidirectional media with full Android functionality.
Prior to joining Cisco, Mr. Doherty led enterprise software development at Samsung for their Galaxy S line of devices, including Exchange ActiveSync, VPN, and MDM support; and what would eventually become SAFE and KNOX.
Professional background
Cisco Systems, Director of Engineering, 5 years
Samsung Telecommunications America, Director of Mobile Strategy and Product Planning, 3 years
WatchGuard, Vice President of Engineering and Product Development, 1 years
Areas of coverage
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Advance Product and Services Strategy
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Lead With Product Management Excellence
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Craft World-Class Product Strategies
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Emerging Technologies and Trends Impact on Products and Services
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Excel at Product Creation and Delivery
Education
Master of Business Administration (MBA), Pepperdine University
Bachelor of Science, Electrical Engineering, Rice University
Bachelor of Arts, Computer Science, Rice University
At Rice, he was inducted into IEEE, Eta Kappa Nu, and Tau Beta Pi
Top Issues That I Help Clients Address
Communication and collaboration technologies, especially meeting solutions, meeting room systems, UCaaS, CCaaS, CPaaS, digital customer service
Adding a formal product management organization
Helping existing product managers become higher performers
Transitioning from a classic waterfall development paradigm to agile, including impacts on the entire organization
Handling the special challenges involved in building physical devices with hardware and software