Gartner Expert

Cathy Tornbohm

Distinguished VP Analyst

Cathy Tornbohm has more than 30 years' experience in the industry and is a Gartner Distinguished VP analyst responsible for services & software research in to business process operations. Key research themes are how services and software providers can support enterprises as they look to improve back, middle and front office processes. The cultural and tech choices that will take place over the next 2-3 years, as work actibities are increasingly automated, via any type of technology. Services and software offerings for business orchestration automation technologies, agentic, AI Agent services and Hyperautomation. Cathy inspires and advises services and software providers to clearly and convincingly articulate their capabilities, create relevant tech practices and monetise the zeitgeist. Cathy has launched two Magic Quadrants, firstly the MQ Finance & Accounting BPO , and secondly the MQ RPA Software. She has won multiple research awards including two for Thought Leadership. Cathy supports market size, forecast and market share processes. She also supports the existing and potential investors in this industry.

Previous experience

Prior to joining Gartner, Ms. Tornbohm provided strategic market and competitive analysis for BT, and Cable and Wireless and at Mobil Oil in sourcing and procurement.

Professional background

BT Consulting and Systems Integration, Market Research Manager, 6 years

Cable & Wireless, Market Research Manager, 1 years

Mobil Oil, Procurement Analyst, 1 years

Areas of coverage

  • Craft World-Class Product Strategies

  • Refine Tech Marketing Approaches

  • Technology Market Essentials

  • Emerging Technologies and Trends Impact on Products and Services

  • Lead a Profitable Tech Services Practice

Education

M.S., Marketing and Product Management, Cranfield University

B.S., Industrial Business Systems, De Montfort University

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Top Issues That I Help Clients Address

01

TSP: Technology Product Manager- Product Development Hyperautomation

02

TSP: Technology Product Managers- Product Planning Hyperautomation

03

TSP: general Managers- automation software, intelligent document, agentic workflows, process mining , task mining, RPA, robotic process automation

04

TSP: Technology General Managers- Product Portfolio Leadership for RPA and BPO and hyperautomation

05

ITL: Hyperautomation maturity, how to automate work, which services vendors to work with, which BPO/BPS vendors to work with

Latest research and insights

Research

Best Practices Preparing for AI Agent Services Opportunities

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