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Gartner Expert
Claudia Clemens
Sr Director Analyst
Claudia Clemens is a Senior Director, Analyst, based near Seattle, WA as part of Gartner's Supply Chain Research and Advisory practice. Claudia is the industry expert for Consumer Products supply chain, crafting strategic insights for Consumer Products CSCOs and supply chain leaders through compelling supply chain research, case studies and benchmarking to empower leaders to build durable supply chain capabilities and competitive differentiation.
Claudias research covers industry trends and best practices, supply chain collaboration, and supply chain benchmarking. She also covers emerging topics important to the industry such as consumer backorder strategies, fulfillment chargebacks mitigation, regulatory pressure and other emerging topics.
Previous experience
Ms. Clemens has over 25 years of supply chain experience in consumer goods and consumer electronics. Ms. Clemens started as an analyst and buyer then recognized the importance of supply chain to the overall business. After taking a lateral move that was meant to help her become a better buyer, Claudia never looked back and focused her career in the supply chain. Among supply chain practitioner roles, Ms. Clemens led planning, transformation and strategy across different retail, manufacturing and direct-to-consumer businesses. Prior to joining Gartner in 2022, she led forecast automation for Samsung Electronics America's e-commerce division and served as Director for Samsung wholesale supply chain integration with Costco and Amazon accounts.
Professional background
Amazon, Senior Manager, Consumer Electronics In-stock, 2 years
Microsoft, Senior Manager, Supply Chain Strategy, 3 years
Samsung Electronics America, Director, Supply Chain and Operations, 3 years
Areas of coverage
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Supply Chain Planning
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Supply Chain Transformation
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Supply Chain Leadership
Education
Certificate in Supply Chain Strategy, M.I.T. Sloan, Cambridge, MA, USA
M.A., Reinwardt Academy, Amsterdam School of Arts, Amsterdam, The Netherlands
Bachelor of Arts, University of Illinois, Dekalb, Illinois, USA
Top Issues That I Help Clients Address
What are the most impactful consumer products supply chain trends, hot topics and best practices a CSCO should learn about?
How can I identify and improve the operational maturity in my consumer products supply chain?
How do I assess and transform supply chain performance through metrics and benchmarking? (e.g. Hierarchy of metrics, maturity assessments)
What makes a CSCO effective?
What are future drivers for the consumer products supply chain that I need to be considering today?