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Gartner Expert
Dawn Singer
Sr Director Analyst, KI Leader
Dawn Singer is a Senior Director, Analyst in Gartner's Procurement, Asset and Vendor Management team helping clients with IT sourcing, procurement and vendor management. Mrs. Singer has experience in IT sourcing, procurement and vendor management organization and management. She also has extensive experience in contract negotiations with all types of IT vendors to ensure win-win outcomes for both the client and supplier.
Previous experience
Mrs. Singer led the IT Procurement organization for a large financial services company for over twenty-five years. She centralized the IT procurement function which included responsibility for all technology contract negotiations, IT procurement process, sourcing for IT, invoice reconciliation, IT subscription and maintenance renewals, contract management, software reconciliation, technology disposals and creating and tracking procurement KPIs. Dawn Singer managed technology suppliers during multiple company acquisitions and divestures both domestically and internationally. She was responsible for supplier software audits. She partnered with the technology finance teams on budgets and chargeback creation. Mrs. Singer partnered with the legal group to develop contract negotiation strategies and processes based on contract risk.
Professional background
Prudential, Vice President, IT Procurement, 32 years
Areas of coverage
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IT Contracts Negotiations
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IT Vendor Portfolio Management
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IT Sourcing, Procurement and Vendor Management Operating Model
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IT Sourcing Strategy Development and Execution
Education
Master of Business Administration from Fordham University
Bachelor of Arts with a Computer Science major from Queens College of the City University of New York
Top Issues That I Help Clients Address
IT sourcing, procurement and vendor management policy, process, skills and organizational structure
IT sourcing, procurement and vendor management value and metrics
Developing and negotiating IT contracts
Developing IT subcategory plans and building relationships
Merger, Acquisition and Divestiture processes with IT vendors