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Gartner Expert
Dean Lacheca
VP Analyst
Dean Lacheca is a VP Analyst in Gartner's CIO research and advisory group. Within that group, he is part of a global team focused on supporting public sector CIOs and technology leaders. Mr. Lacheca provides thought leadership around the transition to digital government. He covers topics including digital strategy, citizen experience, human centered design, process automation and government service integration. His research also includes the adoption and potential impact of emerging technology trends, such as artificial intelligence, on government.
Previous experience
Prior to joining Gartner, Mr. Lacheca worked in the public sector space for more than 20 years including 11 years at the government owned worker's compensation insurer in Queensland, Australia. As Head of Digital Service, he was responsible for their digital transformation including the establishment and execution of their digital strategy. During his tenure, he was focused on legacy modernization, establishing Agile, UX/CX design practices and the adoption of a bimodal approach to solution delivery.
Professional background
CSC, Solution Architect, 4 years
Oracle, Solutions Consultant, 4 years
WorkCover Queensland, Head of Digital Services and Manager of Solution Delivery, 11 years
Areas of coverage
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Government Technology Insights
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Create Tech Solutions for the Government Industry
Education
Bachelor of Science, Computer Science and Pure Mathematics, University of Queensland
Top Issues That I Help Clients Address
Developing and implementing digital government strategy
Designing and building a multichannel citizen engagement strategy
The adoption of AI in government
Business case development, helping CIOs position technology as a business enabler and IT as a partner