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Gartner Expert
Dennis Gaughan
Distinguished VP Analyst, KI Leader
Dennis Gaughan is a Distinguished VP in the Tech & Service Provider team. His research focus is on helping clients define their product/service and go-to-market strategies as it relates to enterprise applications. He also researches the enabling technologies that support those enterprise applications and helps end user clients with their application strategies.
Previous experience
Mr. Gaughan started his career in IT organizations working both in infrastructure and operations, and application development, moving to more senior leadership positions. He started with AMR as the company's first director of IT, building a strategy and staff to support a high-growth company. Mr. Gaughan moved from IT into the research organization, where he advised clients on topics from IT strategy and governance practices to enabling technologies, such as mobile and SOA. He also worked within IBM SWG, doing product strategy and management for Tivoli Software.
Professional background
AMR Research, Vice President, 11 years
IBM, Manager, Tivoli Software, 2 years
PepsiCo, Senior Analyst, 4 years
Areas of coverage
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ERP
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CRM Strategy and Customer Experience
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Lead for Growth and Competitiveness
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Enterprise Applications Leadership
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Integrate Technology to Achieve Business Outcomes
Education
B.S., Marketing, Boston College
Top Issues That I Help Clients Address
Application strategy and governance
Pace-layered application strategy
Application portfolio management
Enterprise Applications (ERP, CRM, SCM)
Impact of AI on Enterprise Applications