Gartner Expert

Derek Frost

VP Analyst

Derek Frost is a VP, Analyst focused on key technology capabilities that support commercial/SME banking, digital engagement of commercial banking clients, and sustainability/ESG. His specific coverage areas encompass loan origination, cash management, trade finance and supply chain finance solutions, data and analytics platforms for client engagement, and the use of technology and data and analytics to advance banks' sustainability initiatives. In addition, Derek works to help banks expand financing and other support for underserved clients. He assists bank CIOs and product leaders at technology and service providers in understanding key commercial banking line-of-business priorities and in meeting banks' sustainability/ESG objectives. At the same time, he helps commercial banking leaders understand and prioritize the technology solutions that can help them meet their business goals.

Previous experience

Derek has an extensive background in helping financial services executives achieve their mission-critical priorities. His industry career started at the Advisory Board Company, where he delivered research to banking and insurance clients through workshops and presentations. Then, at CEB, he provided research-based insights and guidance to commercial and retail banking leaders in one-to-one, small group, and large conference settings across a global client base.

From 2018 to 2022, he led Gartner's Executive Circles for leaders of retail banking operations and small business banking at the leading banks in North America, sharing research insights and facilitating peer discussions about technology and business challenges. He currently supports a diverse, global group of executives, including CIOs, business unit executives and technology and service providers.

Professional background

Advisory Board Company, Director, 3 years

CEB, Senior Director and Executive Advisor, 18 years

University of Connecticut, Lecturer, 3 years

Areas of coverage
  • Industry Markets for Tech Providers

  • Create Tech Solutions for the Banking and Investment Services Industries

  • Financial Services Industry Business Insights

  • Banking Industry Technology Insights

Education

Ph.D., University of Connecticut

M.S., Southern Connecticut State University

B.A., University of North Carolina-Chapel Hill

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Top Issues That I Help Clients Address

01

Optimizing commercial banking loan origination technology solutions

02

Optimizing cash management and trade and supply chain finance technology solutions

03

Using technology and data and analytics for sustainability (loan portfolio climate risk management, IT carbon reduction, scope 2 and 3 GHG emissions reduction and reporting)

04

Using data and analytics platforms to increase client engagement

05

Using data and analytics and alternative underwriting criteria to increase lending to underserved businesses, financial inclusion and financial empowerment support