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Gartner Expert
Don Ribar
Sr Director Analyst
Don Ribar is a Senior Director within Gartner's Tech CEO team within the High Tech & Invest (HTI) research group. He has 40+ years' experience in consulting and services companies, both large and small, including as a founder. He works with CEO's and other senior executives in providing advisory guidance and research that helps them grow and improve their business performance. Mr. Ribar has a particular focus in the area of IT managed services and Managed Services Providers (MSPs) where he brings 14 years direct experience in building and implementing recurring revenue models that met company goals and served end-customer needs.
Mr. Ribar works with MSPs and other Tech CEO clients on business strategy, focusing their messaging, positioning and value proposition, as well to help shape and model the pricing and packaging of their service offerings, partner ecosystems, and route-to-market approach.
Previous experience
Prior to joining Gartner, Mr. Ribar worked in several growing IT Managed Services companies including an MSP he founded. He had experience working in all aspects of these businesses including Corporate Strategy, Packaging and Pricing, Partnerships & Ecosystems, Operations, and implementing supporting technology.
Professional background
Accenture, Associate Partner, 24 years
Haladon Technologies, President and Founder, 9 years
Telecommunication Technologies Group, VP. Data Managed Services, 3 years
Areas of coverage
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Advance Product and Services Strategy
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Scalable Business Operations for Tech CEOs
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Accelerate Customer Acquisition and Retention
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Corporate Development and Growth Strategy for Tech CEOs
Education
BS, Indiana University, Quantitative Business Analysis
Top Issues That I Help Clients Address
Provide guidance for MSPs to focus and differentiate their offerings
Assist services companies in establishing clearer messaging and value propositions
Assist Managed Services Providers in thinking through pricing and packaging options appropriate for their market
Providing strategies around security services in the context of managed services offerings.
Working with early stage services companies to provide perspective on growth strategies