Dylan Roberts is a Senior Director, Analyst on the Infrastructure & Operations team within Gartner for Technical Professionals. Dylan primarily covers the topics of monitoring, observability, telemetry pipelines, and event intelligence (AIOps). His most recent research explores the intersection of artificial intelligence and observability, including the use of AI in observability to enhance incident detection / response and observability for AI to ensure the performance of LLM-based applications. Dylan offers guidance and recommendations to help Gartner clients design, modernize, implement, and maximize the value of their observability platforms and adjacent solutions.
Before joining Gartner, Dylan lead the Monitoring & Analytics team at the City of Edmonton where he was responsible for implementing and managing operational monitoring solutions used by Open City and Technology teams. He has 15+ years experience in IT Operations with 10+ years experience leading the strategy, design and implementation of observability solutions at scale.
City of Edmonton, Team Lead, Monitoring & Analytics, 4 years
ATB Financial , Senior Systems Analyst - Service Monitoring , 6 years
Cashco Financial, Software Developer , 1 years
IT Operations and Cloud Management for Technical Professionals
Computer Systems Technology (CST) - Northern Alberta Institute of Technology (NAIT)
Modernizing legacy enterprise monitoring strategy and solutions.
Implementing observability for mission critical applications.
Implementing observability for hybrid and multi-cloud environments.
Developing operational frameworks and processes to support observability platforms and adjacent solutions.
Leveraging AI for observability / Implementing observability for AI workloads.