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Gartner Expert
Eric Goodness
Distinguished VP Analyst
Eric Goodness is a research VP in Gartner's Technology and Service Provider research practice. In this role, Mr. Goodness collaborates within a global team of analysts to research the emerging technologies and trends that are changing how businesses compete and shape the future of markets, governments, and society. The focus of his research is to accelerate the pace of IT innovation and the positive outcomes recognized by business and society in the adoption of advanced technologies. The key output of his research is evidence-based knowledge transfer to technology product leaders such as Tech CEOs, General Managers, Product Managers, and Product Marketers. The intent is to align emerging technologies, market trends and user-wants-and-needs to deliver highly successful products and services.
Previous experience
Prior to joining Gartner, Mr. Goodness was a director for global sales and bid support, a global operations manager for solution integration; and, a service product manager and marketer for managed service products focusing on early deployments of RPA and advanced analytics for automated network and systems management and remediation.
Professional background
Bay Networks, Senior Product Manager - Support, Professional and Managed Services, 2 years
Cabletron Systems, Director of Network Services, Operations Manager, 5 years
Nortel Networks, Senior Product Manager - Enterprise and Carrier Services, 2 years
Areas of coverage
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Advance Product and Services Strategy
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Accelerate Customer Acquisition and Retention
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Refine Tech Marketing Approaches
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Improve Product Marketing Execution
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Strategize Long-Term Growth
Education
Public Administration, University of Maine
Top Issues That I Help Clients Address
Developing market-ready GenAI and Agentic AI solutions.
Developing market-ready Edge AI solutions.
Applying emerging technology research into tech provider product roadmap planning.
Leveraging emerging technologies in product differentiation and positioning.
Predicting the impact of emerging technologies on the future of the business world.