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Gartner Expert
Erin Khoo
Director Analyst
Erin Khoo is a Director Analyst on the Software Development and UX team for Gartner for Technical Professionals (GTP). He has 12 years of experience in building and scaling software products. This includes areas of web development, data acquisition strategies, mobile interfaces, API integrations, matching algorithms, recommendation engines, two-sided marketplaces, LLMs & evaluation, custom AI chatbot solutions, data science tools and coding copilots. His research areas cover software engineering, GenAI and AI in software processes and products.
Previous experience
Before joining Gartner, Erin Khoo led major AI/Chatbot software innovation initiatives for companies in the HR technology and workflow automation industries. He has also led UX Research projects within his roles and is an expert in balancing quantitative and qualitative data to understand user needs for software requirements. He has a wealth of real-world experience in leading new software teams solving problems in ambiguous problem spaces, where moving fast and learning from users is key to finding product-market-fit.
Professional background
Indeed.com, Technical Product Manager, 11 years
National Digital Research Centre, Technical Startup Mentor, 1 years
Workato, Senior Product Lead, 1 years
Areas of coverage
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Software Engineering for Technical Professionals
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Software Architecture and Integration for Technical Professionals
Education
MSc. in Artificial Intelligence, University of Limerick, Ireland, 2022.
BSc. In Biological Anthropology, University of New South Wales, Australia, 2007.
International Baccalaureate (Technology, Geography, Biology), UWC of South East Asia, Singapore, 2000.
Top Issues That I Help Clients Address
Coding assistants and their use in software engineering
LLMs in the software engineering life cycle
How to enable software teams to launch AI features
Best practices with using GenAI in software teams