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Gartner Expert
Eyad Tachwali
VP Analyst
Eyad Tachwali is an Advisory VP on the CIO & AI Team, where he enables CIOs, senior technology leaders, and business leaders across the C-Suite to leverage Gartner insights to address organizations' mission-critical priorities and the business/management challenges of IT. His key areas of focus are Digital,IT and AI Strategy, helping members increase the Business Value of Technology Investments, and rethinking their Operating Models and IT Culture and Talent to get there fast and right.
Throughout his career, he has gained significant experience across the E2E life cycle, from leading strategy definition to capability implementation, across multiple digital and customer experience transformations, while remaining true to his mission of ensuring that technology serves the needs of an organization's customers and users.
Previous experience
Mr. Tachwali brings 19 years of rich industry experience to the table, expertly navigating the interface of technology and business priorities. Before his tenure at Gartner, he played key roles in large corporations, government agencies, startups, and telecom companies, guiding their evolution in customer experience design, strategy, innovation, and digital transitions.
Areas of coverage
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Product and Operating Models
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Technology and Digital Talent
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Strategy and Strategic Planning
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Digital Business Growth and Innovation
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CIO and Executive Technology Leadership
Education
MIT - Designing and Building AI Products and Services
MIT Sloan School of Management - Digital Transformation: Platform Strategies For Success
MIT Sloan School of Management - Innovation of Products and Services, MIT's Approach to Design Thinking
B.Sc., Computer Engineering
Top Issues That I Help Clients Address
IT Operating Model Design and Product-Centric Delivery
IT Talent and Culture Change
IT Strategic Planning
IT Value, Metrics, and Performance Management
Digital Business Transformation