Gartner Expert

Fabio Di Capua

VP Analyst

Fabio Di Capua is a Vice President in Gartner's Technology and Service Providers team. Mr. Di Capua covers the IT application services market, in particular ERP and HCM application implementation and management (SAP and Workday). His research covers the application implementation and management market, business outcome contracts, agile contracting and service provider market positioning. His research is primarily designed for CEO/General Managers of IT service providers. It is also used by the Product Management and Product Marketing teams at IT service providers. The buyers of application implementation and management services also use his research.

Previous experience

Mr. Di Capua has more than 30 years of experience in the area of IT management and application services' sourcing covering SAP and Workday. He has international experience, managing projects in multiple regions (EMEA, U.S.) and industries (manufacturing, FMCG, retail and hospitality) and has led IT teams at GM, Whirlpool, SAAB, Campofrio food and Emirates group.

Professional background

Campofrio Food Group, IT Management, 4 years

General Motors, IT Management, 9 years

Whirlpool, EMEA, Project Management, 9 years

Areas of coverage

  • Technology Market Essentials

  • Create Differentiated Tech Service Offerings

  • Drive Tech Services Client Impact

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Top Issues That I Help Clients Address

01

SAP and Workday applications service provider strategy and planning

02

How can SAP and Workday service providers modernize their offerings with innovation and messaging with future-of-work thought leadership

03

What is the Commercial Application Services market size and where are the top opportunities

04

Best practices in establishing and managing business outcome for applications services

05

Strategic acquisition and partnerships in SAP and Workday services