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Gartner Expert
Frances Karamouzis
Distinguished VP Analyst
Frances Karamouzis is a Distinguished VP Analyst in Gartner's Business and Technology Insights focusing on Artificial Intelligence, GenAI and Agentic AI. Ms Karamouzis was the Gartner analyst who coined the term "Hyperautomation" and first published it in 2014. She is focused on research that addresses strategy, value creation, use cases, business cases and disruptive trends. She focus on "applied" research by showcasing how to practically apply Gartner frameworks. She helps clients architect their AI, GenAI and Agentic AI Portfolio (How to Vet, Prioritize and Fund) Use Cases.
Ms. Karamouzis has appeared and/or contributed to reports showcased on 60 Minutes, Wall Street Journal, NY Times, CNN, CNBC, PBS, CIO Magazine and the Council for Foreign Relations.
Ms. Karamouzis earned a bachelor's degree in International Business and Accounting from New York University. She has also completed her M.B.A. in Finance at New York University.
Previous experience
Prior to joining Gartner, Ms. Karamouzis spent 11 years with a large multinational consulting firm, where she was involved in several service delivery areas, including strategy, process design, system integration, change management and knowledge management. In addition, she was a practice director for 2 years at a strategy consulting practice of a small niche consulting firm.
Professional background
Andersen Consulting, Senior Manager, 11 years
SC Consulting, Practice Director, 2 years
Areas of coverage
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Artificial Intelligence
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Gartner Research Board for Global CIOs
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CIO Executive Leadership Development
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Build Trusted Data, Analytics and AI
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Artificial Intelligence Leadership
Education
M.B.A., Finance, New York University
B.A., Dual Major: International Business and Accounting, New York University
Top Issues That I Help Clients Address
Strategy and Value Creation for AI, GenAI and Agentic AI initiatives (Business Driven AI Strategy, Process and Job Disruption)
FinOps and AI Economics: Value, Risk and Cost of AI, GenAI and Agentic AI initiatives
Agents and Agentic AI Business Value Drivers (C-Suite level understanding of benefits and costs)
AI, GenAI and Agentic AI Portfolio (How to Vet, Prioritize and Fund) Use Cases
Hyperautomation and Intelligent automation