Gartner Expert

Gunjan Gupta

Sr Director Analyst

Gunjan Gupta is a Senior Director Analyst in Gartner's Technology and Service Provider team. Ms. Gupta covers the services market. Her coverage includes custom software development services, AI services, use of assets and IP in IT services, talent strategy, and application managed services. She advises IT service providers on market opportunities, go-to-market and differentiation strategies. She has expertise in a number of areas and has published branded Gartner research on these topics and guided hundreds of clients through inquiries, presentations and webinars on services growth strategy, cost optimization, outsourcing, talent management, labor rates negotiation and digital product engineering.

Previous experience

Ms. Gupta has more than 20 years of experience in consulting and research with a focus on application services strategies and outsourcing models. She has provided consulting and advisory support to clients for application outsourcing, emerging technologies and enterprise applications. She has also worked with IT service providers focusing on financial services and wealth management clients on IT application implementation and support engagements.

Professional background

Everest Group, Practice Director, 2 years

CEB, Research Consultant, 5 years

Sapient Corporation, Technology Lead, 5 years

Areas of coverage

  • Lead a Profitable Tech Services Practice

  • Create Differentiated Tech Service Offerings

  • Drive Tech Services Client Impact

Education

M.B.A., Manchester Business School, U.K.

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Top Issues That I Help Clients Address

01

Custom Software Development Services

02

IT services total addressable markets and opportunities

03

IT services talent

04

IT services buyer behavior