Gartner Expert

Gunjan Gupta

Sr Director Analyst

Gunjan Gupta is a Senior Director Analyst in Gartner's Technology and Service Provider team. Ms. Gupta covers the IT application services market. Her coverage includes custom software development services, AI services, agile development, Oracle cloud application services, IT talent, application managed services and application testing services. She advises IT service providers on market opportunities, go-to-market and differentiation strategies. She has expertise in a number of areas and has published branded Gartner research on these topics and guided hundreds of clients through inquiries, presentations and webinars on IT strategy, agile development, dynamic sourcing, cost optimization, outsourcing, talent management, labor rates negotiation and product engineering. She has led multiple branded research in last few years for IT services markets like application testing services, Oracle cloud application services and custom software development services.

Previous experience

Ms. Gupta has more than 18 years of experience in consulting and research with a focus on application services strategies and outsourcing models. She has provided consulting and advisory support to clients for application outsourcing, emerging technologies and enterprise applications. She has also worked with IT service providers focusing on financial services and wealth management clients on IT application implementation and support engagements.

Professional background

CEB, Research Consultant, 5 years

Everest Group, Practice Director, 2 years

Sapient Corporation, Technology Lead, 5 years

Areas of coverage

  • Drive Business Model Innovation

  • Capitalize on the Tech Market Landscape

  • Create Differentiated Tech Service Offerings

  • Drive Tech Services Client Impact

  • Lead a Profitable Tech Services Practice

Education

M.B.A., Manchester Business School, U.K.

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Top Issues That I Help Clients Address

01

Custom Software Development Services

02

IT services total addressable markets and opportunities

03

IT services talent

04

IT services buyer behavior