Gartner Expert

Jennifer Carter

Sr Principal Analyst

Jennifer Carter is a Principal Analyst in the Executive Leadership of Digital Business (ELDB) practice. She advises Executives on how to navigate C-suite dynamics - in particular building effective engagement with CEOs, creating high-performing, collaborative teams, and influencing stakeholders. Jennifer also covers changing culture through the art of culture hacking and taking a people-first approach to enterprise change communications. Furthermore, Ms. Carter discusses key topics regarding the future of work, such as leadership in remote and hybrid environments and implementing a human-centric work design. Prior to Gartner, Jennifer studied power dynamics within Chinese imperial courts at the University of Florida and spent multiple years in Gartner’s Executive Programs organization. She has a passion for evaluating complex organizational and leadership challenges and utilizes her diverse background to inspire Executives to think outside of the box.

Previous experience

Ms. Carter joined Gartner in 2015 after earning her B.A. in Chinese Languages and Literatures with a minor in German Studies from the University of Florida. For six years she supported operational teams within Gartner and served as a Client Success Manager for both High Tech and Telecommunications Providers and Executive Programs Leaders. During her time in Executive Programs, Ms. Carter's industry coverage included: manufacturing, financial services, professional services, life sciences, energy and utilities, oil and gas, education, and retail. Her role centered on understanding executive priorities, building corresponding IT and enterprise strategies, and developing tracks for culture change and team skills development.

Professional background

Gartner, HTTP Client Partner, 1 years

Gartner, Sales Support Specialist, 1 years

Gartner, Senior Client Success Manager, Executive Programs, 3 years

Areas of coverage

  • CIO Leadership of People, Culture and Change

  • Executive Leadership: Workforce Dynamics

  • Future of Work Reinvented Resource Center

  • CIO Executive Leadership Development

  • Executive Leadership: Leadership Dynamics and Communications

Education

B.A. East Asian Languages & Literatures Mandarin Chinese, Magna Cum Laude Honors, The University of FloridaMinor in German Studies, The University of FloridaCompTIA ITF+ Certification

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Top Issues That I Help Clients Address

01

Effective collaboration practices within and above the Executive Leadership Team and cultivating internal and external relationships

02

Increasing influence within and above the Executive Leadership Team

03

Building and enhancing enterprise culture through the art of culture hacking

04

Implementing a human-centric work design, and attracting and retaining talent

05

Human-centric change communications

Latest research and insights

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