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Gartner Expert
Joanne Spencer
VP, Advisory
Joanne Spencer is a VP Analyst and KI Leader in the IT Vendor Management Team, helping clients develop and mature their vendor management discipline and organizations. Ms. Spencer specializes in vendor performance, vendor risk and relationship management, taking organizations through the creation of a vendor management framework to get the most out of their vendors.
Previous experience
Previous to joining Gartner, Ms. Spencer developed a center of excellence for supplier relationship management and implemented a supplier relationship management framework for strategic IT suppliers.
Professional background
Aviva, Supplier Relationship Manager, 11 years
Structure-Flex, Assistant Commercial Manager, 3 years
Areas of coverage
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IT Vendor Portfolio Management
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IT Sourcing, Procurement and Vendor Management Operating Model
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IT Sourcing Strategy Development and Execution
Education
Member of Chartered Institute of Purchasing and Supply (MCIPS)
Prince 2 Foundation
Neuro Linguistic Programming
Professional Diploma in Marketing (ACIM), Chartered Institute of Marketing
B.A., with honors, French and Management Studies, University of Reading
European Master in Business Sciences, Ecole Superieur de Commerce, Clermont-Ferrand
Top Issues That I Help Clients Address
Implementing a vendor management framework
Vendor performance management - dashboard and scorecard development
Vendor risk management - VRM vendors and framework
Building a vendor management team - skills and competencies
Vendor management tools and technologies