Joe Trejo is a Sr. Director Analyst with Gartner Research in the Infrastructure and Communications Services team. Mr. Trejo's responsibilities include advising clients on provider service trends and best practices as they relate to contract structure, SLA's, ITIL process, operational efficiency, and overall vendor management. He provides guidance for clients on sourcing strategies, vendor evaluation and selection, contract deal pricing and negotiations. This includes infrastructure, operations and security services across client, colocation and public cloud environments with a focus on professional, managed services and migration services. Joe covers Data Center Outsourcing, Hybrid Infrastructure Managed Services, Cloud IT Transformation Services, ODWS Services & Managed Security Services.
Over his 17 years of experience, Joe Trejo has demonstrated a unique ability to bridge business needs with technical solutions, collaborating with senior leadership to define and execute strategies that maximize business value. He is recognized for his practical, entrepreneurial approach, strong vendor management, and expertise in building and leading high-performing, cross-functional teams across North America, Latin America, and EMEA.
Prior to Rockwell Automation, Joe Trejo held senior leadership roles at NTT Data and IBM, where he managed digital workplace services, service delivery, and global accounts for Fortune 500 clients. He has a proven track record in program and project management, supply chain transformation, asset lifecycle management, and delivering measurable cost savings and operational improvements.
IBM, Sales Service Line Executive & Global Account Focal, 10 years
NTT Data , Senior Service Delivery Lead, 3 years
Rockwell Automation, Americas Pre-Sales Manager, Professional & Managed Services, 3 years
IT Contracts Negotiations
IT Vendor Portfolio Management
IT Sourcing, Procurement and Vendor Management Operating Model
IT Sourcing Strategy Development and Execution
BSE Mechatronics Engineering (2011)
Defining and implementing IT/OT strategies and roadmaps for business transformation
Best practices for Outsourcing IT Infrastructure Services - to Optimize operations, cost, and vendor management in complex enterprise environments
How to buy Sourcing Services for Developing and executing multi-year digital workplace and managed services programs: who are the external providers, how to identify, select and contract services
How to transform your IT Service Delivery by using Public Cloud Hosting Services as well as reduce long term costs of operations
How to source Managed Security Services from external service providers: How to identify, evaluate, select and contract with external vendors