Karl Rosander is a Sr. Director Analyst with Gartner Research in the Infrastructure and Communications Services team. Mr. Rosander's responsibilities include advising clients on provider service trends and best practices as they relate to contract structure, SLA's, ITIL process, operational efficiency, and overall vendor management.
Before joining Gartner, Mr. Rosander worked in Sr. Leadership for several Managed Service providers over the past decade, including among others; NTT/Dimension Data, AHEAD, and Nexus IS. Mr. Rosander was responsible for developing service product lifecycle management, improve client satisfaction, reduce costs, and improve quality assurance.
AHEAD, Director, Managed Services, 2 years
Dimension Data / NTT, Director, MS Operations & Governance, 6 years
enVista, Sr. Director, Managed & Professional Services, 2 years
Sourcing, Procurement and Vendor Management Leaders
IT Services and Solutions
IT Operations and Cloud Management for Technical Professionals
IT Contracts Negotiations
IT Vendor Portfolio Management
California State University, Sacramento - BS in Criminal Studies. Graduated Summa cum laude.
ITIL Foundations v3 Certification
Service Issues with Vendors and how to structure and negotiate contracts for proper Service Levels, etc.
Managing multiple vendors
Infrastructure (Network, Cloud, Virtualization, Data Center) Managed Services recommendations & benefits
ITIL Processes - Incident, Change, Request, Transition & Transformation
24x7 Monitoring & Maintenance of IT Infrastructure