Gartner Expert

Katarzyna Anna Fonteyn

Director Analyst

Director Analyst, Research and Advisory - IT Services Practice

Previous experience

Experienced leader in global sourcing, product management, and digital transformation, with a strong focus on IT services, SaaS procurement, and ERP Cloud initiatives.

Skilled in negotiating and drafting global SLAs, MSAs, and SOWs for complex enterprise environments.

Expert in designing and executing sourcing strategies—including inshoring and offshoring models—to optimize cost, performance, and risk.

Proven track record leading large-scale transformation programs across matrixed organizations.

Broad knowledge of Source-to-Pay (S2P) solution implementations, from platform selection and deployment to integration with enterprise systems. Successfully managed global procurement platform rollouts, introducing automation and QA tools to enhance delivery speed and quality.

Held full P&L responsibility and drove stakeholder alignment across regions through robust service agreements and governance models.

Directed product management for cloud-based e-procurement solutions, improving user experience and functionality. Developed data-driven strategies to boost product performance and customer satisfaction, while managing international teams across Europe, Asia, and North America.

Led global CRM and sourcing process transformation initiatives, digitizing commercial workflows and developing supplier collaboration platforms. Served as solution owner for sourcing systems, integrating tools like SAP and Salesforce to streamline operations and support category management.

Managed significant global indirect spend, led ERP Cloud and P2P transformation programs, and delivered measurable cost savings and operational efficiencies through strategic sourcing, supplier consolidation, and process optimization.

Professional background

Aalto University, Research Scientist, 5 years

Basware, Director of Product Management, Purchase-to-Pay and Travel, 3 years

Caverion, Global Procurement Category Manager, Indirect and IT, 2 years

Konecranes, Global Sourcing Category Manger, Indirect Sourcing, IT, P2P implementation lead, 4 years

Other / Consulting, Regional and Project Director, Head of Global Marketing and Alliances, 2 years

UPM, Development Manager, Sourcing and CRM, 3 years

Areas of coverage
  • IT Vendor Portfolio Management

  • IT Sourcing, Procurement and Vendor Management Operating Model

  • IT Sourcing Strategy Development and Execution

Education

Ph.D. degree in Computational Electromechanics

Diploma in Global Sourcing

MSc. degree in Electromechanical engineering

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Top Issues That I Help Clients Address

01

Optimizing IT Services and SaaS Sourcing (cost modeling, should-cost, governance models, RACI)

02

Leading Complex S2P, CRM and ERP Cloud Transformations

03

Driving Global IT Procurement Strategy and Operating Model Design including insourcing/outsourcing IT services

04

Enabling Digital Process Automation and IT Services Supplier Collaboration

05

Establishing Data and Analytics Strategies with AI governance