Gartner Expert

Katarzyna Anna Fonteyn

Director Analyst

Director Analyst, Research and Advisory - IT Services Practice

Previous experience

Extensive leadership experience in global sourcing, product management, and digital transformation, with a strong focus on IT services, SaaS procurement, and ERP Cloud programs. Expertise in negotiating and drafting global SLAs, MSAs, and SOWs for complex enterprise environments. Skilled in designing and executing sourcing strategies, including inshoring and offshoring models, to optimize cost, performance, and risk. Proven ability to lead large-scale transformation programs across matrixed organizations.

Broad knowledge of S2P (Source-to-Pay) solution implementations, including platform selection, deployment, and integration with enterprise systems. Successfully led global procurement platform rollouts, introducing automation and QA tools to improve delivery speed and quality. Held full P&L responsibility and drove stakeholder alignment across regions through well-structured service agreements and governance models.

Directed product management for cloud-based e-procurement solutions, enhancing user experience and functionality. Developed data-driven strategies to improve product performance and customer satisfaction, while managing international teams across Europe, Asia, and North America.

Led global CRM and sourcing process transformation initiatives, digitizing commercial workflows and developing supplier collaboration platforms. Acted as solution owner for sourcing systems, integrating tools such as SAP and Salesforce to streamline operations and support category management.

Managed significant portions of global indirect spend, leading ERP Cloud and P2P transformation programs. Directed complex sourcing negotiations, implemented supplier performance frameworks, and drove change management initiatives. Delivered measurable cost savings and operational efficiencies through strategic sourcing, supplier consolidation, and process optimization.

Professional background

Aalto University, Research Scientist, 5 years

Basware, Director of Product Management, Purchase-to-Pay and Travel, 3 years

Caverion, Global Procurement Category Manager, Indirect and IT, 2 years

Konecranes, Global Sourcing Category Manger, Indirect Sourcing, IT, P2P implementation lead, 4 years

OJC Consulting, Regional and Project Director, Head of Global Marketing and Alliances, 3 years

UPM, Development Manager, Sourcing and CRM, 3 years

Areas of coverage
  • IT Vendor Portfolio Management

  • IT Sourcing, Procurement and Vendor Management Operating Model

  • IT Sourcing Strategy Development and Execution

Education

Ph.D. degree in Computational Electromechanics

Diploma in Global Sourcing

MSc. degree in Electromechanical engineering

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Top Issues That I Help Clients Address

01

Optimizing IT Services and SaaS Sourcing (cost modeling, should-cost, governance models, RACI)

02

Leading Complex S2P, CRM and ERP Cloud Transformations

03

Driving Global IT Procurement Strategy and Operating Model Design including insourcing/outsourcing IT services

04

Enabling Digital Process Automation and IT Services Supplier Collaboration

05

Establishing Data and Analytics Strategies with AI governance