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Gartner Expert
Khurram Shahzad
Sr Director Analyst
Khurram Shahzad covers the CSP (Communication Service Provider)Â strategy and go-to-market initiatives for Product Leaders and Tech CEOs.
His primary focus area is Enterprise Communication Services, including product strategy, planning, roadmap, and innovation for Enterprise networks, network-as-a-service, virtual networks, cloud connectivity, SD-WAN, unified communications, contact center, CX solutions, and digital services using platform delivery models.
He also covers GTM and growth strategies for SMB and Enterprise customers based on buyer behavior, buyer journey, and partner ecosystem.
Previous experience
Khurram joined Gartner after a successful career of over 20 years in the telecommunications industry. He has extensive experience in Product Management, Presales, Solutions Consulting, Strategy, and Go-to-market execution role with both Communication Service Providers (CSPs), and Telecom vendors.
Professional background
CSPs (Telstra, Optus & Etisalat), Product Management & Technology Strategy, 10 years
Telecom Vendors (Motorola, Nortel, Huawei, ZTE), Presales, Solutions Consulting & Product Management, 10 years
Areas of coverage
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Communications Industry Technology Insights
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Create Tech Solutions for the Communications Industry
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Communications Industry Strategy and Go-to-Market
Education
Master of Business Administration (MBA) from the University of Wollongong, Australia (with Distinction).
Bachelor of Science in Electrical Engineering (Telecommunications) from the UET, Lahore, Pakistan.
Top Issues That I Help Clients Address
Enterprise Communication Services
SMB and Enterprise Growth and GTM strategies, Buyer Journey
Digital Services with Platform delivery models
Network-as-a-service, Virtual networks, Campus networks, Cloud connectivity
Unified communications, contact center and CX solutions