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Gartner Expert
Kimberly Harris-Ferrante
Distinguished VP Analyst
Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner's Global Financial Services Industry Business and Technology Insights. Ms. Harris-Ferrante is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. She works on a dedicated team focusing on assessing best artificial intelligence, data and analytics in insurance including strategy development, best practices, industry disruption and technologies such as Generative AI and agentic AI. Additionally, her areas of specialization includes the business strategies and technologies to support digital insurance, emerging technologies, customer experience management. She helps clients visualize the major industry trends and emerging technologies, including the short- and long-term impact on the insurance industry.
Previous experience
Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.
Professional background
Research Triangle Institute, Health Analyst, 6 years
East Carolina University, Research Assistant, 2 years
Education
Completed Course Work for a Ph.D. at North Carolina State University (Key Areas of Concentration Included Research Methodology and Statistics)
M.A., Sociology, East Carolina University
B.A., Psychology, University of North Carolina at Chapel Hill
Top Issues That I Help Clients Address
Emerging technologies impacting the P&C and life insurance industry (including artificial intelligence, analytics, IoT, and digitalization)
Business and IT transformation in insurance including trends and CIO priorities
Customer experience and consumer trends in insurance
Digital insurance and customer experience management strategies in insurance
Analytics / artificial intelligence (AI) and genAI in insurance