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Gartner Expert
Lacy Lei
Sr Principal Analyst
Lacy lei is a Senior Principal Analyst covering digital workplace applications. Her research addresses hybrid working technologies especially in meeting solutions and meeting room devices, workforce superapps and collaborative work management globally. She also has an in-depth knowledge of China's digital workplace landscape and players.
Ms. Lei's helps clients make strategic decisions when selecting, designing or using collaboration technologies to improve employee experience as part of a modern digital workplace.
Previous experience
Prior to joining Gartner, Ms. Lei led the Video Conferencing product management team at Anker, and worked closely with global and local meeting solution providers to define product portfolio, roadmap and go to market strategies. Previously at Poly, she played a pivotal role in driving transformation for hybrid workplace as a product manager. The versatile experiences of her working as part of IT, engineering, and sales teams, in addition to her exposure to organizations of varying scales (startups, government, and global) gave her hands-on expertise in strategy, financial modeling, user personas in the context of product management, hardware manufacturing and solution designing.
Professional background
Anker Innovations LTD, Sr Product Manager, 1 years
Poly, Product Manager, 4 years
Walt Disney World, Telecommunications Analyst, 1 years
Areas of coverage
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Digital Workplace Infrastructure and IT Operations
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Digital Workplace Applications
Education
Master of Science, Industrial & Systems Engineering, University of Florida
Bachelor of Science, Telecommunications Engineering, Beijing University of Posts & Telecommunications
Top Issues That I Help Clients Address
Evaluation and management of meeting solutions, meeting room(AV devices or hardware) UCaaS and New work hub
Use of hybrid work technologies, especially Collaborative work management and meeting solutions
how to evaluate the generative AI use cases for digital workers
What is the benefits of a superapp and how to initiate a superapp strategy
Enablement strategies for digital workplace applications in China