By having a keen understanding of our client's Most Critical Priorities, I provide insights related to how to start, deploy and/or mature IT Service Management Processes.
From the perspective of a practitioner, I like to provide previous professional experiences on those questions that need quick and secure answers to make the right decisions.
As well, by using Gartner's powerful data and analytics, I am helping our Clients to find the information they need.
For over 23 years now, I've been lucky enough to work for the following industries: Technology Consultancy, Professional Services, Automotive, Fintech, Software Development & Gaming (Casino).
I've been in charge of large IT Teams in different geographic locations and have lived many migrations from the On-prem world into the Cloud.
My most recent developments have been around managing teams in SaaS ecosystems (customer success, revenue, continual service management improvement).
ServiceNow, Senior Manager - Professional Services, 3 years
Toqio Fintech, Vicepresident - Customer Success & Tech Suppot, 1 years
Volteo Digital, Managing Director - ServiceNow Practice, 4 years
IT Operations and Cloud Management for Technical Professionals
MBA - Business Management - Universidad Catolica Antonio de Murcia
B.S - Computer Science - DCI College
Helping clients understand the interdependencies ITSM has with adjacent practices such as Vendor Management, Risk Management, HR Operations, Knowledge Management, Project Management
Providing actionable guidance for maturing ITSM practices
Developing a roadmap to place clients on a path to modernizing their ITSM practices with automation
Developing a relevant and sustainable CMDB/Configuration Mgmt. practices
Support customer in embracing ITIL and ITSM as early adopters of the process and related tools.