Maddie is a Senior Principal Analyst in enterprise operating model research. She supports her clients to build and organize the business capabilities needed to scale in new markets, foster innovation or enhance customer experiences often whilst optimizing enterprise cost structures. Her research focuses on the best ways to transform, optimize, and future-proof the enterprise and deliver transformational change to support long term strategy execution. Subsequently, her conversations with leaders often focus on how to drive greater value from enterprise transformation programs. Her most recent research focus on rightsourcing (offshore, outsourcing, shared services etc.) business capabilities to optimise cost and value.
In her previous role as a consultant at PwC UK she led multiple complex enterprise operating model transformation programs, with a focus on collaborative design and driving sustainable business change. She spent her time working with CxOs and their teams to create cross-functional solutions across internal strategy, business architecture, organisational structures and partner ecosystems to design coherent enterprise operating models fit for future growth.
She is a Chartered Accountant with cross-sector experience, having worked with mostly large and extra large global enterprises (FTSE 100 and FTSE 250) in retail and consumer, financial services, energy and utilities, and professional and business services.
As a consultant, Maddie worked with clients on their most strategic change programe to put their strategies into action. She supported business leaders (most often CEOs, COOs, CFOs, CHROs) to design and implement new enterprise operating models delivering large scale transformation. She worked across industries, functions and geographies for FTSE 100 and FTSE 250 businesses.
Maddie developed and advanced a clear approach and methodology to operating model design, ultimately spearheading PwC UK's modernised operating model point of view, designing and delivering their operating model training program and developing their strategy-led operating model design GTM proposition.
PwC UK, Manager - Consulting (Enterprise Transformation), 7 years
Executive Leadership: Mergers and Acquisitions
Digital Leadership (For ELKI Entitlements Only)
Implement Strategic Operating Model
Executive Leadership
MA (Hons) Economics, University of Edinburgh
Enterprise Operating Model
Enterprise Transformation
Change Management & Culture Change
Rightsourcing & Enterprise Shared Services
Capability Modelling & Differentiation