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Gartner Expert
Mandi Bishop
Distinguished VP Analyst, KI Leader
Mandi Bishop is a Distinguished VP Analyst on the CIO Industries research team. She is a thought leader on digital business and innovation, helping senior executives understand, communicate, and navigate the intersection of industry, society, and technology. Her specialty is health insurance industry (healthcare payer) transformation, including topics such as digital delivery democratization, the future of interoperability, health equity, and hyperautomation.
She has received Gartner's Analyst of the Year and Rookie of the Year awards and was honored as one of 25 "Most Powerful Women in Healthcare IT" in 2017 and 2016.
Previous experience
Ms. Bishop led the Dell Services (now NTT Data) Health Plan Analytics Innovation practice, where she advised payer executives on achieving business transformation through enterprise data and analytics. At the Blue Cross Blue Shield Association, she managed the Blue Health Intelligence and Inter-Plan Performance data warehouses. For Florida Blue, she established the Delivery System Informatics and Clinical Data Integration programs. She brings significant additional experience and perspective to her payer coverage from the work she has done supporting provider organizations with IT and data initiatives.
Professional background
Baptist Health System, Consultant, Health Information Exchange Platform Integration, 2 years
Dell Services, Practice Lead, Health Plan Analytics Innovation and Consulting, 2 years
Florida Blue, Consultant, Information Management and Delivery System Informatics, 5 years
Areas of coverage
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Healthcare Provider, Payer and Life Science Industries Ecosystem
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CIO Executive Leadership Development
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U.S. Healthcare Payer Insurance Industry Insights
Education
Master of Arts, Rhetoric and Composition, Florida State University
Top Issues That I Help Clients Address
Digital business transformation including digital delivery democratization and franchise
Health insurance industry trends and innovation
Composability and business capabilities for future of health plans
Interoperability and clinical data integration including FHIR and regulatory mandates
Health equity and social determinants of health