I am a Senior Director Analyst in Enterprise Communications (Platform, GTM Insights and CX+AI) Team and I am developing content and actionable insights for Enterprises and Communication Services Providers (CSPs) within Business and Technology Insights (BTI) practice.
Manoj's extensive background includes leadership roles at Cisco, GE Energy, Verizon Business, Intrado, and Acqueon in managing Collaboration Technologies, Customer Care and Conversational AI Product development, GTM alliances and Solution Sales and driving new business development. Areas of coverage included: Voice AI, Voice and Message Security, Emergency and Mass Notification Systems, Location Intelligence (LI)
Acqueon, VP Channel Sales (CCaaS, Conversational AI), 1 years
Verizon, Business Development Partner, 3 years
Cisco, Sr. Sales Business Development Manager, 19 years
Product Strategy and Go-to-Market Execution in Industries
Strategy and Strategic Planning
Multi-Industry Technology Insights and Collections
CSP Industry Insights for Technology Leaders
BS (Electrical Engineering) with Honors,
MBA (Strategy and Consulting) from UNC Chapel Hill, NC, USA
UC/CPaaS/CCaaS solutions /adoption/challenges - industry trends and success strategies
Enterprise Advisory, CX deployments and Competitive Intelligence in CX industry
Telecom/5G Applications, Gen AI and partner Integrations for CSPs
3rd party Integrations in CX for Financial Services (Collections, Compliance, Trading floor tech), Healthcare IT (Epic)
Voice AI, AI Agents, Conversational AI, Emergency Calling Services, Location Intelligence