Matt Crossley is a Senior Director Analyst in the IT Monitoring team within Gartner for IT Leaders & Tech Professionals. Covering IT Infrastructure Monitoring (ITIM), availability and performance monitoring, alerting and Event Management.
Working in one of Denmark's leading Infrastructure & Application Outsourcing Managed Service Providers, with a focus on Life Science/Pharmaceutical Industry
Product Management & Ownership of a portfolio of core supporting technologies including: Monitoring; Infrastructure, Process & Task Automation; Configuration Management (CMDB); Integration; and Service Management (ITSM).
Defining and delivering a roadmap for core technologies supporting strategic corporate objectives, collaborating with various lines of business, customer demand units and project management to define business need and prioritize development.
Leading a global team (35+ FTE) of architects, developers and operational specialists working using both agile and waterfall approaches to deliver digital transformation via a combination of enterprise platforms and in-house developed solutions.
Vendor Management at strategic, tactical, and operational levels including ELA negotiation.
NNIT A/S, Director, Global, Head of Operations Management & Service Management, 3 years
NNIT A/S, Manager, Global Head of Monitoring Services, 2 years
NNIT A/S, Senior Application Manager, 2 years
I&O Organizational Strategy
I&O Operations Management
University of Leeds: MA Communication Studies
University of Stirling: BA (Hons) Business Studies/Marketing
IT Infrastructure Monitoring Strategy
IT Monitoring, Availability & Performance
Event Management