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Gartner Expert
Melanie Alexander
VP Analyst
Melanie Alexander joined Gartner in 2016 and is a VP Analyst on the Sourcing, Procurement and Vendor Management team. Ms. Alexander advises organizations on software licensing, pricing and contract negotiation strategies to achieve sustainable, best-in-class deals with major business application software, RPA and automation vendors. She advises on contracting safeguards and transparency with AI vendors.
Previous experience
Before joining Gartner, Ms. Alexander worked in IT sourcing and procurement in the hospitality and tradeshow industries, performing in a variety of roles from strategic sourcing to IT financial and asset management. Her experience also includes procurement process improvement initiatives and management of software implementation projects.
She managed negotiations of multimillion dollar agreements including software, service-level agreements, and SaaS and PaaS agreements. She also led a team of Sourcing Managers in negotiations of similar agreements, performed procurement process improvement initiatives, developed statistical reporting for procurement activities, managed software implementation projects and administration of document management system.
Professional background
MGM Resorts International, Director of Strategic Sourcing - Technology, 2 years
Viad Corp/Global Experience Specialists, IT Procurement and Budget Manager, 14 years
Areas of coverage
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IT Contracts Negotiations
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IT Vendor Portfolio Management
Education
Bachelor's Degree, Summa Cum Laude, Business Administration
Top Issues That I Help Clients Address
Negotiation of AI and GenAI software contract terms and pricing
Negotiation and pricing strategies for RPA and automation software
Negotiation/Pricing strategies for Hyperautomation vendors
Negotiating effective and sustainable software contracts with IT vendors
Negotiation/Pricing strategies for IT software vendor Oracle (SaaS, and PaaS/IaaS)