Mike is a Research Analyst for the Gartner for Technical Professionals team. His focus area is Microsoft Dynamics 365 CE (CRM) and Power Platform. Working with customers from around the world in many industries, Mike can assist Gartner customers with advice and research around the Dynamics 365 CRM platform including Sales, Marketing, Customer Service, Field Service, Project Operations, Power Automate, Power Apps, implementation strategy and data management.
As a practice director and solutions architect for Microsoft Dynamics 365 CE, I helped customers in many industries implement Dynamics to meet a host of business needs. Working with small and large organizations, I worked closely with Microsoft to understand the Dynamics platform and best practices.
EY, Senior Consultant, Forensic Technology, 3 years
HCLTech (formerly PowerObjects), Microsoft Dynamics CRM Practice Director, Solution Architect, 9 years
Information Strategies, Inc., MS Dynamics Consultant, 3 years
CRM and Enterprise Applications for Technical Professionals
BS in Business Information Technology - Virginia Tech
Microsoft Dynamics 365 CRM (Sales, Marketing, Customer Service, Field Service)
Power Platform - Power Automate, Model Driven Apps