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Gartner Expert
Mike Lowndes
VP Analyst
Mike Lowndes is a digital commerce technology expert in the Sales Tech team which resides in GSL. Research includes topics such as architecting a digital commerce platform, digital commerce platforms, composable commerce, APIs, Customer Portals and DXP, search & product discovery. Dr. Lowndes has over two decades of experience in digital commerce, web content management, search, and overall software development leadership and architecture.
Previous experience
Before joining Gartner, Dr. Lowndes was the Digital Architect responsible for the technical platform and roadmap at Travelodge Hotels and previously Which? (The U.K.'s Consumer Association) including vendor selection, integration and performance management. His first websites and intranet were for the University of Oxford during his academic career, which was followed by 9 years evolving the website, intranet and gallery interactives for The Natural History Museum (London).
Professional background
Natural History Museum, Website Manager, 9 years
Travelodge, E-Commerce Architect, 2 years
Which?, Digital Architect, 6 years
Areas of coverage
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CRM Strategy and Customer Experience
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Digital Commerce
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Sales and Revenue Technology
Education
Ph.D., Neurobiology of Memory, Open University
B.Sc., Biology, UCMW Wales
Top Issues That I Help Clients Address
Digital commerce high-level architecture and technical strategy
B2C, B2B, B2B2X vendor choices
Helping clients navigate complex technology challenges with their digital commerce suppliers (coaching)
AI and conversational commerce
Convergence of self service with Sales technologies