Neil Young is a Senior Director Analyst in Gartner's Infrastructure and Operations research group, focusing on observability, monitoring, Availability Metrics frameworks, and the use of AI in IT Operations.
Mr. Young has held a number of technical, management, and architecture roles in his career. Prior to joining Gartner, he was the Director of Information Technology for the American Rental Association where he helped the nonprofit move their IT environment towards more modern practices and architectures. He spent over 24 years working at Deere & Company in the IT department. He worked as a technical leader, a people leader, and an architect specializing in ITSM and Observability. He also led Deere's NOC while shaping their automated incident recovery program.
American Rental Association, Director of Information Technology, 1 years
Deere & Company, Architect, I&O Operations and Digital Workspace, 4 years
Deere & Company, Division Lead, Data Center Support, 4 years
Deere & Company, Availability Manager - Channel Operations, 2 years
Deere & Company, Division Lead, Global Systems Management, 6 years
IT Operations and Cloud Management
I&O Strategy, Business Value and Cost Optimization
BS, Computer Science, University of Illinois at Urbana-Champaign
IT monitoring and observability strategy and best practice
Application availability and performance management
Consolidating observability tools and raising the bar in observability maturity
ITIM (IT Infrastructure Monitoring)
DEM (Digital Experience Monitoring)