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Gartner Expert
Pankaj Prasad
Sr Principal Analyst
Pankaj Prasad covers monitoring and observability, and is the primary analyst for infrastructure monitoring (ITIM). In addition, he covers event intelligence solutions (EIS), artificial intelligence for IT operations (AIOps) platforms, observability, telemetry pipelines, digital experience monitoring (DEM), network performance monitoring (NPM) and automated incident response (AIR).
Previous experience
Mr. Prasad has about 26 years of experience in the IT industry, spanning leadership roles in IT operations, including as an IT operations head, project and program manager for IT operations projects across multiple geographies - the U.S., Africa, MEA and Australia.
As part of his role, he managed IT operations as Head of IT for a couple of major clients. In addition, he successfully transitioned operations from existing incumbents to new service providers and the managed transformation of existing operations from multivendors to a single vendor.
Early in his career, he worked as a System Administrator, managing Windows and Linux servers. His other area of expertise includes enterprise backup solutions and he has had exposure to SQL, Oracle Database, Microsoft Exchange Server and storage technologies.
Professional background
Synechron Technologies, Pune, Manager - Information Technology Operations, 1 years
Tech Mahindra, Pune, Senior Project Manager, 8 years
Accel ICIM Frontline, Pune, Customer Service Engineer, 2 years
Areas of coverage
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IT Operations and Cloud Management
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I&O Strategy, Business Value and Cost Optimization
Education
B.S., Electronics
Top Issues That I Help Clients Address
IT monitoring strategy
IT performance strategies and best practices
Artificial intelligence technologies, like machine learning, in IT operations
Event management and alert notification for better MTTR and KPIs
Contract reviews, IT monitoring, availability and performance