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Gartner Expert
Pankaj Prasad
Sr Principal Analyst
Pankaj Prasad covers data center performance analysis and is the primary analyst for infrastructure monitoring (ITIM). In addition, he covers event correlation and analysis (ECA), Event intelligence solutions (EIS), artificial intelligence for IT operations (AIOps) platforms, observability, digital experience monitoring (DEM) and IT service alerting or automated incident response (AIR).
Previous experience
Mr. Prasad has about 26 years of experience in the IT industry. Early in his career, he worked as a System Administrator, managing Windows and Linux servers. His other area of expertise includes enterprise backup solutions and he has had exposure to SQL, Oracle Database, Microsoft Exchange Server and storage technologies.
Mr. Prasad was the Project and Program Manager for IT infrastructure operations projects for clients across multiple geographies - the U.S., Africa, MEA and Australia. As part of his role, he managed transitions from existing incumbents to new service providers and the transformation of existing operations from multivendors to a single vendor. He also managed IT infrastructure operations as Head of IT for a major client.
Professional background
Accel ICIM Frontline, Pune, Customer Service Engineer, 2 years
Synechron Technologies, Pune, Manager - Information Technology Operations, 1 years
Tech Mahindra, Pune, Senior Project Manager, 8 years
Areas of coverage
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I&O Organizational Strategy
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I&O Operations Management
Education
B.S., Electronics
Top Issues That I Help Clients Address
IT monitoring strategy
IT performance strategies and best practices
Artificial intelligence technologies, like machine learning, in IT operations
Event management and alert notification for better MTTR and KPIs
Contract reviews, IT monitoring, availability and performance