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Gartner Expert
Pulkit Pandey
Director Analyst
Pulkit Pandey covers Business Strategy for the telecom industry, including AI, GenAI adoption by CSPs. He also covers the use of AI agents and Agentic AI in telecom sector. He covers use cases and adoption scenarios by CSPs and how telecom vendors can focus on this, along with value proposition of these capabilities.
Research positions are basis the factual study of these sectors, client inquiries, primary and secondary surveys, and his constant zeal for telecom sector.
Client Inquiries include vendors, CSPs, government, and investors.
Current Research interests include:
- AI in Telecom (Network, Business and Customer Operations)
- GenAI in Telecom (Network, Business and Customer Operations)
- AI Agents and Agentic AI
- AI Competitive Landscape
- AI Business Strategy
- Helping CSPs build a AI strategy across their Business Units to unify their organization-wide efforts
- Helping industry understand AI beyond just use cases, as an enabler of efficient organization
Previous experience
Prior joining Gartner, Mr. Pandey supported various leading telecom vendors with their 5G and IoT strategy. He has supported these vendors with detailed analysis of various Communication Service Providers (CSPs) for them to understand the market scenario and technology uptake.
He has helped his clients to understand the CSP's expense and areas to focus to expand their account share. He prepared an overall business landscape of the CSPs for his clients.
Professional background
Evalueserve, Senior Business Analyst, 3 years
BIS Research, Research Associate, 1 years
Areas of coverage
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Product Strategy and Go-to-Market Execution in the CSP Industry
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Product Strategy and Go-to-Market Execution in Industries
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CSP Industry Insights for Technology Leaders
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Technology Market Economics
Top Issues That I Help Clients Address
Demands by CSPs for AI
AI Use Cases for CSPs (Network, Customer and Business Operations)
GenAI Use Cases for CSPs
AI Agents and Agentic AI in Telecom Sector
Vendors: AI adoption by CSPs