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Gartner Expert
Rachael Dix
Director, Advisory
Rachael Marshall is a Director within Gartner's HR Research and Advisory Practice. Ms. Marshall provides strategic advice to support CHROs, Heads of Talent Management and Employee Experience teams as they deliver on critical business objectives.
Her areas of focus are HR and Workforce strategy, HR stakeholder management and value delivery, developing HR team capabilities and effectiveness, developing consumer-grade HR service and operating models, employee experience design, delivery, and measurement (including but not limited to overarching experience delivery, culture, EVP and engagement strategies).
Previous experience
Prior to joining Gartner, Ms. Marshall worked as a Research Leader in an executive search firm, specialising in higher education. Alongside account management responsibilities, she oversaw research activity internally with a focus on quality, workload allocation, and training and development.
Professional background
Society Ltd., Research Leader, 3 years
Areas of coverage
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Employee Experience
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HR Function Strategy and Management
Education
Master of Arts, International Relations and Spanish, University of St. Andrews, With Honors
Top Issues That I Help Clients Address
Delivering and measuring a modern, consumer-grade Employee Experience that drives engagement and increases retention.
Creating and delivering on an Employee Value Proposition (EVP) that drives competitive advantage and employee success.
Defining, embedding, and measuring an organizational culture that supports business priorities.
Creating and executing an HR strategy that aligns to business goals and drives outcomes.
Establishing or refining an HR operating model that drives strategic impact and operational excellence.