Rajib Gupta is a Senior Director Analyst at Gartner in the IT Sourcing, Procurement and Vendor Management team. Mr. Gupta guides Gartner clients in sourcing applications services which includes outsourcing strategy, ERP & SaaS solution implementations, custom application development and ongoing management of 3rd party service providers.
Over the past 35 years Mr. Gupta has worked both as a buyer & provider of outsourcing services across a variety of industries, thus has a good understanding of challenges and opportunities from both perspectives.
Prior to joining Gartner, Mr. Gupta was responsible for supporting CFOs and CPOs in their procurement and sourcing transformation programme at Conduent and has also been a Senior Category Manager - Core Systems for Aviva insurance and ITO Sourcing and Benefits Manager for Lloyds Banking Group. He has worked for HCL, Datamatics, EDS/HP and TCS in senior leadership roles and has owned and operated a procurement consulting & advisory services company.
Aviva Insurance, Sr. Category Manager - Core Systems, 1 years
Conduent, Sr. Subject Matter Expert, 3 years
Lloyds Banking Group, ITO Sourcing and Benefits Manager, 2 years
IT Services and Solutions
IT Contracts Negotiations
MBA, Major in Strategy, Imperial College London
Certificate, MIT-SLOAN, Artificial Intelligence: Implications for Business Strategy
IT & Business process outsourcing (ITO & BPO) sourcing strategies, what not to outsource, insourcing versus outsourcing decisions including offshore, nearshore, onsite location strategies
Go to market best practices (RFP), Evaluation and selection of 3rd party service providers for applications services (development, testing, implementation & maintenance)
Identification of 3rd party implementation services providers for ERP, solutions including best practices contracting models
Proposal reviews for IT applications services, related contract terms, master service agreement (MSA) and statement of work (SOW), SLAs, termination, negotiations, renegotiations and market rates
Service Provider governance, relationship management including service transitions and outsourcing risks